Terms of Service

1. ACCEPTANCE OF TERMS

By accessing or using Yentral, you agree to be bound by these Terms. If you do not agree, do not use our service.

2. DESCRIPTION OF SERVICE

2.1 Multi-Tenant Architecture

Yentral operates on a multi-tenant architecture where multiple customers share the same infrastructure while maintaining complete data isolation. Each tenant's data is logically separated and secured.

2.2 Service Components

Yentral provides:

• E-commerce platform management
• Multi-channel product management
• Order fulfillment and inventory tracking
• Customer support ticketing system
• Payment processing integration
• Analytics and reporting

3. USER ACCOUNTS AND REGISTRATION

3.1 Account Creation

To use Yentral, you must create an account and provide accurate information.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

3.3 Account Types

• Super Admin: Full system access (Company only)
• Tenant Admin: Organization-level management
• Users: Role-based access within organizations

4. BILLING AND PAYMENT TERMS

4.1 Subscription Plans

We offer tiered subscription plans with different feature sets and usage limits.

4.2 Billing Cycle

• Monthly or annual billing cycles
• Automatic renewal unless cancelled
• Prorated charges for plan changes

4.3 Payment Methods

We accept major credit cards and bank transfers. All fees are in Euros (€).

4.4 Late Payments

Late payments may result in:

• Service suspension after 7 days
• Additional late fees
• Account termination after 30 days

4.5 Refunds

• No refunds for partial months
• Refunds only for service unavailability exceeding SLA
• Refund requests must be submitted within 30 days

4.6 Taxes

You are responsible for all applicable taxes. We will add VAT where required by law.

5. ACCEPTABLE USE POLICY

5.1 Permitted Use

You may use Yentral only for lawful business purposes and in compliance with these Terms.

5.2 Prohibited Activities

You shall not:

• Use the service for illegal activities
• Transmit harmful code or malware
• Attempt to gain unauthorized access
• Interfere with other users' access
• Exceed fair usage limits
• Share account credentials
• Use automated tools to access the service excessively

5.3 Content Restrictions

You shall not upload or transmit:

• Illegal, harmful, or offensive content
• Content that infringes intellectual property rights
• Personal identifiable information without consent
• Excessive amounts of data that impact service performance

5.4 Fair Usage Limits

We reserve the right to enforce fair usage limits and may charge additional fees for excessive usage.

6. DATA OWNERSHIP AND PRIVACY

6.1 Your Data Rights

You retain ownership of all data you upload to Yentral.

6.2 Data Processing

We process your data in accordance with our Privacy Policy and applicable laws.

6.3 Data Portability

You may export your data at any time during your subscription.

6.4 Data Deletion

Upon account termination, we will delete your data within 30 days, unless legally required to retain it.

7. SERVICE LEVEL AGREEMENT (SLA)

7.1 Uptime Guarantee

We guarantee 99.5% uptime, excluding scheduled maintenance.

7.2 Maintenance Windows

Scheduled maintenance occurs between 02:00-06:00 CET with 48 hours notice.

7.3 Support Response Times

• Critical issues: 4 hours
• Major issues: 8 hours
• Minor issues: 24 hours
• General inquiries: 48 hours

7.4 Service Credits

Service credits are issued for uptime below SLA, calculated as a percentage of monthly fees.

8. INTELLECTUAL PROPERTY

8.1 Our IP Rights

Yentral and all related intellectual property remain our exclusive property.

8.2 Your IP Rights

You retain rights to your trademarks, content, and data.

8.3 Feedback

Any feedback you provide becomes our property and may be used without compensation.

9. THIRD-PARTY INTEGRATIONS

9.1 Integration Responsibility

You are responsible for compliance with third-party service terms when using integrations.

9.2 Integration Support

We provide integration templates but do not guarantee third-party service compatibility.

9.3 API Usage

API usage must comply with our rate limits and fair usage policies.

10. TERMINATION AND SUSPENSION

10.1 Termination by You

You may terminate your account at any time. Termination takes effect at billing cycle end.

10.2 Termination by Us

We may terminate or suspend your account for:

• Breach of these Terms
• Non-payment
• Illegal activity
• Service abuse

10.3 Account Deletion

Upon termination, your data is deleted within 30 days unless legally required otherwise.

11. LIMITATION OF LIABILITY

11.1 General Limitation

Our liability is limited to the amount you paid in the 12 months preceding the claim.

11.2 Excluded Damages

We are not liable for indirect, consequential, or incidental damages.

11.3 Force Majeure

We are not liable for service interruptions due to circumstances beyond our control.

12. INDEMNIFICATION

You agree to indemnify us against claims arising from your use of the service or breach of these Terms.

13. MODIFICATIONS TO TERMS

We may modify these Terms with 30 days notice. Continued use constitutes acceptance.

14. GOVERNING LAW

These Terms are governed by Dutch law. Disputes are resolved in Amsterdam courts.

15. CONTACT INFORMATION

For questions about these Terms, contact legal@yentral.com.